FAQFrequently Asked Questions

Facility

What makes your facility so special?

We’re a family-owned business, and have been giving loving care since 1983. Our convenient LAX location – along with discounted parking rates provided at The Westin Hotel – makes traveling easy and affordable for you and your pet. We have a 24-hour drop-off and pickup, large outside play yards, a pool, and a variety of accommodations to make your pet feel at home.

Does my dog need to be evaluated before joining group play?

Yes. We have a trained staff member present to ensure the socialization of your dog with others. Please be aware that with any group activity, your pet is at risk of accidentally being scratched or nipped while playing with multiple dogs.

What about bringing my a favorite blanket or toy? Also, can we bring our food bowls?

We provide cozy bedding, bowls and toys to all pets lodging with us, if desired. For cats, we have plenty of litter and litter pans, at no extra charge.

To protect the health of your pet, we can accept any type of bedding that can be completely washed in our washing machines and dryers (this does not include beds with stuffing, foam, or inserts). We will accept any personal belongings such as toys, carriers, leashes, etc.; however, due to our stringent cleaning policies, your items may be misplaced and difficult to locate on departure. Please label them with your pet’s name and your last name.

My dog does not care for canine companionship. Is he able to stay at with you?

Of course. We have three different private accommodations that will keep your pup calm and happy.

I have multiple pets. Can they stay together?

Our suites are large enough to accommodate more than one dog/cat. Please see Boarding & Daycare for details & rates.

If my female is in heat or I have an intact male, may I bring them?

Yes. We have several accommodations to ensure their privacy. However, they will not be able to participate in group play.

Can I call during the night to see how my pet is doing?

Yes. You may call our after-hours phone number: (310) 242-0038.

Can I bring my pet’s own food?

Yes. In fact, we encourage you to bring your own so that the pet doesn’t have tummy issues switching to another kibble. Every day, we cook Chicken and Brown Rice for the particular pooches, and prepare Tuna or Baby Food for our finicky felines – no extra charge!

How often does my pet get fed? What happens if you run out of my food?

Your pet will be fed per your instructions. There is no extra charge for this service. Should we run out of food, we’ll give you a call. Your pet may be transferred to our kibble, or we could pick up your brand.

Fees

Do you have a cancellation policy?

Yes. We have a cancellation policy for major holidays. Please call us for details.

Do you offer discounts?

Yes. We offer 10% discounts to Senior Citizens, Military, Fire, Police, and Airline personnel. Families with more than one pet boarding together will receive a 20% lodging discount on each additional pet. We also provide a 10% “Frequent Visitor” discount after the 31st stay, and our “Refer-A-Friend Program” gives a free day for each referral.

How are "days" calculated for lodging fees?

Lodging fees are by the calendar day. Each pet is charged for the day of arrival regardless of the arrival time.

What payment methods do you accept?

We do not accept checks. We accept Visa, MasterCard, Discover, American Express, Debit Cards, and Cash as forms of payment.

Do I pay in advance or after the stay?

Payment is required for all services rendered. Payment in full is required in advance for:

  • All new clients (this includes the first 3 visits)
  • Clients who have not visited us within the past 24 months
  • Boarding stays in excess of 2 weeks

Health

Are you able to administer medication, including insulin and fluids?

Yes. Our staff is able to administer medicine per prescription instructions. An additional charge will apply based on the needs of each pet.

Is your staff trained for emergencies?

Our team is trained in animal emergencies and pet CPR. You will be contacted immediately if an emergency occurs.

What if my pet needs their veterinarian?

We will always try and use your veterinarian. However, in case of emergency, we will use our doctor on call. You will be contacted immediately.

How far in advance do I need to get vaccinations?

It is best to have your pet vaccinated at least two weeks prior to lodging to watch for any possible reaction and gain the most benefit while staying with us.

What if my pet is too young to have the required vaccinations?

Please inquire about boarding dogs under 4 months and cats under 3 months due to incomplete vaccinations.

What vaccinations are required for dogs?
  • Rabies (12 or 36 months based on the dog’s age)
  • Dhlp-p (12 – 36 months based on your veterinarian’s recommendations)
  • Bordetella (6 months)
What vaccinations are required for cats?
  • Fvrcp (also known as “3-in-1” vaccine) (12 – 36 months based on your veterinarian’s recommendations)
Do you check for fleas on arrival?

All pets are checked for fleas on arrival. Any pet checking in with fleas or flea dirt will be bathed upon entrance for an additional fee. We recommend an exit bath for dogs boarding longer than three days, geriatrics, puppies, and long haired dogs. All baths include a pedicure, ear cleaning, and a complete brushout.

Pickup / Drop-off

Am I able to pick up / drop off my pet after hours or on holidays?

Yes. We’re available 24 hours a day, 365 days a year! There is a $25 pickup fee and $50 drop-off fee on after hours and holidays.

When do I need to pick up to avoid being charged for an extra day?

If your pet is not getting an exit bath, pick up before 11 AM. If your pet is getting an exit bath, pick up before 6 PM.

My pet is getting an exit bath. Will I be charged on day of departure?

For all pets being bathed on departure, you will be charged for the bath, but not that day of boarding, provided your pet is picked up during business hours.

My pet is not getting an exit bath. Will I be charged on day of departure?

If your pet is not scheduled for an exit bath, pick up between 8 AM – 11 AM to avoid being charged for an additional day of lodging.

About
5325 W 102nd St, Los Angeles, CA 90045
Mon.-Sun.: 8 AM - 6 PM + After-hours
Newsletter
Monthly Tips & Deals + $20 off

Copyright 2020 Kennel Club LAX. All rights reserved.